Help Center

Shipping costs depend on the destination and the delivery method you choose. Before completing your purchase, you’ll see the exact amount and estimated delivery time. Orders over $100 qualify for free shipping.

Most of our products are made to order as part of our commitment to more eco-friendly and sustainable fashion. This means we begin production as soon as the order is placed. If the product is in stock, we process it within 24 to 48 business hours. Making products to order not only reduces waste but also ensures that each item is more exclusive and special.

Yes. Once your order is shipped, you will receive an email with the tracking number and a link to track your package in real-time.

Yes, we ship worldwide. However, please note that cosmetics shipping is only available in certain countries. You can check the availability, costs, and delivery times at checkout before completing your purchase.

We accept the world’s leading and most secure payment platforms, including PayPal, Klarna, Google Pay, Apple Pay, and major credit and debit cards. You can choose your preferred payment method at checkout with confidence.

Yes, we use SSL encryption and secure payment protocols to ensure that all your personal and payment information is fully protected during the checkout process.

Yes, we offer installment payment options through selected providers. This option will be available during the checkout process if eligible for your country.

There may be several reasons for this, such as insufficient funds, incorrect payment details, or restrictions from your bank. We recommend checking with your bank or trying an alternative payment method.

Yes, you can modify or cancel your order within the first 12 hours after placing it. Please contact us as soon as possible, and we will assist you in making the changes.

You can return products within 16 days of receiving your order. The item must be unused and in its original packaging. Please note that personalized items, handmade products made to order, and opened cosmetic products cannot be returned. Make sure to double-check your order before completing your purchase. For more details on the return process, please check our returns page.

Please contact us via our contact form or email at shop@bymanyc.us, and we will provide you with the instructions for returning or exchanging your item.

Once we receive the returned product, we process the refund within 5 to 10 business days, depending on your original payment method.

Simply select the products you wish to buy, add them to your cart, and proceed to checkout. You’ll be asked to provide your shipping details and choose your preferred payment method.

Yes, once your order is successfully placed, you’ll receive an email confirming your purchase with a summary of your order details and a unique order number.

If you haven’t received your order after the estimated delivery time, please contact us immediately. We will assist you in locating your package and resolving any issues.

Yes, we offer digital gift cards that you can purchase and gift the balance you wish. Perfect for any special occasion, these cards can be redeemed for products in our store. You don’t need to select the order as a gift, just choose the amount you’d like to gift, and you're all set.